Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Tex World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newtexworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@newtexworld.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@newtexworld.com
Jeans are steep, at 52-54 ordered 5XL freely well
Jeans are just flying, cotton. They look very cool. On the hips 110, XXXL came up perfectly. Good slim. Brought straight home. Thank you store.
Super. Just no words. On XXL took XXXXL. What you need
Cool jeans, jam. Jeans HP, does not stretch, not the most dense, but not thin, for the summer will suit well. My height is 165 cm. On my waist 97 and hips 115 free as I wanted! Here are measurements of pants: waist in stretched state 114 cm, hip circumference 124 cm, hip circumference 68 cm, knee circumference 44 cm, pants width at the bottom 34 cm, total length of pants 96 cm, length of pants on the inner seam 62 cm. The last photo is twice.
Jeans cool came fast denim soft does not stretch on the height of 150 of the chest circumference 110 waist 100 hips 110 upside!! Was going to lose weight so took 3XL to sit freely should take 4XL.
Great, without stress, L take XXL. Sit freely, okay. In the Necks do not squeeze. Recommend
Very satisfied! On the hips 120 5XL well sat down, do not tighten, comfortable fit. Just like that. In the photo. Jeans are dense, does not stretch. The parcel was tracked, came quickly. Recommended to buy!!!
Jeans suited in size to volumes of 90- 112. It's like the picture. Don't stretch at all.
HL on the hip 94, just... In the cavity is tight, whose wide calves may not fit... Took for 1000 on stock. I'm waiting for the summer. Thank you